Frequently Asked Questions
Everything you need to know about your NeoCell experience.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and recommend comparing them to your own measurements for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small flat-rate shipping fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping varies by location but generally arrives within 7-14 business days.
Are your materials sustainably sourced?
NeoCell is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and installment-based payments through Klarna and Afterpay.